TL;DR: Two updates to the Queue Dodge program: The program has been extended from 60 days to six months and is now available to all new Rioters.
In June 2014, we rolled out a new program called Queue Dodge.
This program offered new hires cash to quit allowing:
- Any new hire can elect to Queue Dodge at any time during their first six months
- Those who elect to Queue Dodge are paid 10% of their annual salary, up to $25,000
We didn’t introduce Queue Dodge to actively push people out or dare them to leave, but we do want to provide a well-lit, safe exit path. Additionally, we want to:
Reinforce Riot's culture.
We are laser focused on the value of culture. We operate on a foundation of shared mission, values, passion, trust, and mutual respect. If someone gags on the unique flavor of our culture, they’d be doing themselves and the company a disservice to hang on just for the paycheck. Culturally aligned people and teams are more effective, and alignment around mission and values allows us to better serve players. We’ve designed Queue Dodge to help self-identified mismatches move on in an open, positive, and constructive way.
Backstop the hiring process.
We carefully vet every new hire through a rigorous interview process, but that’s not enough to ensure a great fit every single time. Rather than allow mismatches to fester, we want to resolve them quickly. This is good for the company, and good for the professional. We learn from this and make better hiring decisions as a result.
Sound familiar? If all of this sounds familiar, that’s because we’re not first. We watched Zappos, that insanely customer-focused company, with wonder and amazement when they announced back in 2009 that they were paying people $2,000 to quit. At the time, this seemed a bit nutty, but Zappos CEO Tony Hsieh explained:
“We want to make sure that [people] are here for more than just a paycheck. We want people that believe in our long term vision and want to be a part of our culture.”
So, why the update?
We keep an eye on Queue Dodge to make sure it’s relevant and as useful as possible. Since its introduction 18 months ago, we’ve made two changes. First, new Rioters can elect to Queue Dodge within their first six months (bumped up from 60 days). We did this because we realized 60 days was too brief a period: new Rioters are onboarding, and it’s too soon to understand if electing to Queue Dodge would be the right move. The extension reduces the pain point of feeling like you could “miss” the Queue Dodge period and force a decision prematurely. Second, originally we announced only NA was eligible for Queue Dodge. The program is now available to all of Riot.
Credit and fist bumps to Zappos and Tony for their insight and inspiration.