Player Support Technical Specialist

Santa Monica

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. Recently named most played PC game in the world, over 67 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience. 

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That’s where you come in.

As Player Support Technical Specialist, you’ll create technical solutions for non-technical players. You’ll put your zeal for problem-solving to work answering player tickets and creating straightforward guides and tutorials that help players resolve issues on their own. You’ll help identify widespread bugs and work with QA to usher them along to the right development team to fix them. You’ll also keep your teammates up to speed on solutions to the latest technical glitches, ensuring they’re able to quickly and efficiently solve player problems.

You are:

  • Tech-savvy: you either have a bachelor’s degree in a technical field like Computer Science or you’ve got experience assisting others with their technical issues in a help desk environment; having both will definitely put you ahead of the competition
  • A meticulous troubleshooter: you’re organized and methodical enough to outline efficient, easy-to-follow solutions, but still flexible enough to find creative paths around obstacles; you diagnose and repair technical problems with the cunning of a fox and precision of a surgeon
  • A technical interpreter: you’re able to distill complex, technical difficulties into straightforward, jargon-free solutions that are easy to grasp for less tech-savvy readers; experience with technical writing or creating online tutorials is a definite plus
  • Multi-platform: you know that PC doesn’t just stand for “politically correct,” and that Apple products don’t all come from orchards; you’re adept at solving problems on both Windows and Mac operating systems
  • An autodidact: you enjoy the challenge of solving problems through diligent, self-directed research, but you’re humble enough to ask for help when you need it
  • A team player: you’re comfortable flying solo, but you mesh well with Rioters of all personalities and disciplines; you’re a natural collaborator and interface seamlessly with other teams to resolve tough technical difficulties
  • An equipped communicator: you’ve got impeccable written and verbal communication skills that are as applicable to a support ticket as they are to an email chain, instant messenger chat, or hallway conversation; you’re pro with the entire Microsoft Office suite, including Word, PowerPoint, and Excel
  • Player-focused: you’re a lifelong PC gamer, and you draw on your own experience playing League of Legends to provide first-rate technical support to summoners like you

You will:

  • Quickly resolve technical issues for players on both PC and Mac operating systems; expand the Player Support Knowledge Base to encompass both platforms, enabling even more summoners to find solutions on their own
  • Track stubborn issues and work with QA to assess their virulence and severity before escalating them to the development team that’s best equipped to deal with them; some light coding opportunities may be available for those interested
  • Stay up to date on the latest technological trends, ensuring you have the knowledge you need to anticipate and answer new technical questions before they become player headaches
  • Tackle long and short-term support projects aimed at improving the overall player experience

To apply:

  • Click the button below and don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.