Player Support understands you’re not coming to us because billing policies are hot or to find your spirit animal -- you want to get back to the thing you love. We're an army of helpful nerds born with a passion for gaming and an intolerance for anything that gets in the way. When a player has an issue, we’re on the front lines to fix that problem, analyze the causes, and work with product teams to ensure that it doesn't happen in the future.
In addition to our highly-motivated, expertly-trained agent force, we employ engineering, operational strategy, and brand communication teams to help optimize and make our services better. Together, we blow up the traditional notions of customer service in favor of something that accepts your salt with open arms and can't wait to solve the weirdest problems you may have.