Esports IT Team
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played video game in the world, over 100 million play every month. Players form the foundation of our community and it's for them that we continue to evolve and improve the League of Legends experience.
We're looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you're passionate about games. We embrace those who see things differently, aren't afraid to experiment, and who have a healthy disregard for constraints.
That’s where you come in.
As a member of the Esports IT Team, you will work with the local Esports Team and Central Team to understand the technical nuances of events and ensure all bases are covered. Additionally, you’ll be the office’s IT support, rescuing Rioters who are in technical distress by delivering, installing, and setting up computers, loading them up with approved software, diagnosing hardware and software ailments, and maintaining all IT equipment. Your communication skills and friendly personality will comfort any Rioter seeking high-tech help. When a problem arises, you’ll be ready to face it while still making a presence in other lanes.
As a Rioter in China, you'll join a team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention and maniacal passion for gaming.
To reinforce Riot’s collaborative culture in our Shanghai office, we’ve decided to do away with the constraints of traditional hierarchical title structures that are more common in China. Titles don’t really matter at any of Riot’s offices, but we chose to take this extra step in our Shanghai office to foster a space where teamwork thrives. We believe that removing this constraint will promote individual autonomy, ownership, collaboration, and a focus on results. We promise you won’t need a title at Riot to make an impact.
- Experienced: you bring 3+ years supporting Microsoft Windows 7 users and 2+ years supporting OS 10.4 and higher users; your technical experience is broad, including VoIP troubleshooting and networking, and LAN and WAN skills
- A logical problem solver: you use rigorous logic and methods to solve complicated conundrums; you use your troubleshooting XP to look beyond the obvious solution, continuously thinking a step ahead in order to find the best possible answer
- Coolheaded: you thrive in high-stress situations by embracing the unexpected, staying calm under pressure, and thinking clearly when details are hazy; as the team's ballast, you maintain stability in crisis-mode, keeping everyone positive when others might become defensive or frustrated
- Detail oriented: you understand that everything can hinge on one overlooked triviality; you meticulously comb through every detail, letting no build error, deploy malfunction, or errant bug escape your notice
- Ambitechstrous: you’re pro at fixing the technical problems of any Mac or PC in the office and live events, and are knowledgeable in both Windows and Mac versions of Adobe products and the Microsoft Office suite; bonus points for 3D software XP
- A communications black belt: you communicate easily in the most appropriate medium, be it email, hallway conversation, or messenger pigeon; you’re comfortable commingling and collaborating with all brands of Rioter, addressing needs using your friendly people skills.
- Multilingual: you can carry on a conversation in English and Mandarin; you didn’t learn these languages in a cultural vacuum and understand the nuances that could mean the difference between making someone laugh and making them mad
- Be the owner of every IT ticket that comes your way and fix problems, calling in reinforcements when needed; utilize IT systems and procedures to continuously improve service methodology; maintain, inventory, troubleshoot, and repair computing infrastructure and hardware including printers, workstations, switches etc..
- Support pro player events – whether in studio, onsite, or remotely – by acting as an early line of defense for problems that may arise; and plan, maintain, implement, and improve procedures and technology used for these events
- Communicate with all Rioters, including leadership, to provide key problem status updates and ensure compliance with Riot Games standards and security policies
- Implement and support VoIP telephony solutions
- Be ready to work unusual times and hit the road – our esports events are going national and so are you; you’ll need to be ready for traveling in addition to supporting weekly shows each weekend
Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.