NOC Technician (EU)
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That’s where you come in.
As NOC Technician, you’ll work closely with the Operations team globally to establish and maintain a high-performing and highly available game service for players around the world. You’ll monitor and support all aspects of production environments, development environments, and general system needs. Your tech savvy and grasp of gamer lingo will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience.
As a Dublin Rioter, you’ll join a smaller team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention and maniacal passion for gaming. With teams in Player Support, Community and Marketing, Riot Games Dublin is dedicated to creating unique player experiences that show local players they aren’t lost in translation.
- Action oriented: you take the bull by the horns and ride the damn thing through the heart of a dragon; you turn challenges into opportunities, even without extensive planning because “too hard” means nothing to a dragon slayer
- Experienced: you’ve likely earned a degree in Computer Science or have a year’s experience working in a Network Operations Center or a Live Operations environment
- Comfortable with ambiguity: when changes are made, you keep a cool head and fight on, even if you don’t have all the details; you’re comfortable moving between incidents to rapidly resolve issues as they creep up
- Player-focused: you understand your impact on the player experience because you’re a player, too; you’re able to work odd hours, determined by players’ needs, to jump on issues before they affect the player experience
- A detail detective: you understand that everything can hinge on one overlooked triviality; you meticulously comb through every detail, taking two seemingly unrelated problems and looking to see if there are any dependencies, extracting as much data from the information to ascertain the root cause
- Skilled: you’ve spent years honing your technical abilities and you’ve got the track record to prove it; your functional and technical knowledge base continually grows, revealing new ways to level up your craft
- Work in the Network Operations Center, monitoring and supporting any player-facing or internal infrastructure, application, or content issues; and offer Windows, Linux, and network support
- Be the first responders and fixers for anything from server, network, and other infrastructure related problems, to in-game issues, internal incidents, and more
- Work in a fast paced environment, multitasking to reactively and proactively address issues impacting players and service
- Communicate emergent issues internally and with players
With at least a year in NOC or Live Operations, you’ve worked as a Junior SysAdmin, Junior Network Engineer, or Junior DBA and have experience with many of the following, and are comfortable working with them daily:
- Ticketing systems
- Monitoring solutions
- Diagnostic tools
- With good exposure to Linux systems implementations, you have worked as an all-rounder who understands core concepts of operating systems and networking, and you have worked on programming projects (not limited to scripting or writing tools)
- CCNP or JNCIP, you understand the Life of a Packet and you have knowledge and experience on network management systems
- MySQL (basic configurations such as storage engines, memory usage, and security practices)
Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.