Rioter Relations Lead
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
As a Rioter Relations Lead aka, employee relations (we don't really like the word "employee"), you will work across multiple product teams and disciplines to support all facets of the business in delivering high quality and effective solutions for Rioters. You will drive, coach and mentor managers in resolving complex Rioter issues while also building a team to serve the needs of our org.
- An organizational sherpa: you grok the language of organizational culture and understand the rationale behind policies, practices, and procedures; this understanding of the way a company works help you get the job done, whether through formal channels or by busting barriers
- A master problem-solver: you approach challenges methodically, sparking discussions as you work towards prioritizing and breaking down the steps to solutions; you approach volatile situations with tact, diffusing them calmly and with poise
- A confidant: you're easily approachable and extremely professional when handling sensitive and confidential information in all situations
- All ears: you listen and actively focus on the words of others and when an interlocutor's comment bumps you, you don't turn off your brain and scoff, you hear them out to completely understand where they're coming from; you're able to really hear and then share others' perspectives, even when they're not your own
- Experienced: you bring a strong background on a Talent team (HR at other places) and specialize in "employee relations"
- A communications pro: you communicate easily in the most appropriate medium, be it email, hallway conversation or messenger pigeon; your cultural awareness helps you connect with others and makes you approachable and understandable
- Organized and attentive: your diligence, structural skills, and attention to detail mean you've got timely, in-depth knowledge of every issue that crosses your desk; your time management skills help you prioritize tasks and info, so your attention is always focused on the right details
- Judicious: you're confident in your ability to make the right decisions fairly and impartially
- A legal expert: your encyclopedic knowledge of state and federal law makes you a trusted resource who understands when to call in counsel
- Conduct and guides all Talent-related investigations to include: gathering and analyzing facts, applying relevant laws and policies and practices, to reach conclusions and recommended actions, partnering with internal employment attorneys and guiding Rioter Relations Specialists and Talent Partner(s) as needed.
- Provide guidance and case management of Rioter Relations issues, from initial intake to resolution, in collaboration with Rioter Relations Specialists, Talent Partners, in-house Counsel, manager and/or Product Lead.
- Review and maintain all documentation within employee relations document system, including notes, email communication, performance documentation, supporting documents, memos, and final reports
- Coach leaders in the ongoing support and development of Rioters utilizing performance tools.
- Interpret and apply understanding of Riot's practices, policies, and employment law to provide advice, guidance, or clarification for Rioter Relations inquiries. Ensure total compliance with all current and emerging labor laws.
- Track, report, and analyze case trends and provide periodic reports to Talent Partners, and other Talent and senior leaders.
- Conduct audits of existing HR practices and recommend areas that require attention or improvement.
Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.