Principal Researcher - LoL (Insights)
Los Angeles, USA
Job Id: REQ-0004214
As a Principal Researcher, you'll join the Insights team – the group of researchers, analysts, and strategists responsible for solving problems and completing analyses that help Rioters to make difficult product decisions. You'll be part of an interdisciplinary team and work closely with Rioters from other disciplines (designers, artists, producers, etc.) to conduct studies to inform the features, systems, and experiences of our products. Your applied or experimental research background will ensure that you're an advocate for players and can provide strategic guidance about their wants, needs, and behaviors.
As a Principal Researcher on the League of Legends team, you'll work on large-scale projects in complex spaces to help provide a solid foundation of data and research for the team to understand how to improve League of Legends for our players. You will lead and run product research across a range of methods and capabilities, including market research, player surveys, focus groups, UX research, segmentation models, and more. You will operate as part of the LoL Insights team, reporting to the Research Lead, and frequently provide findings to designers and leadership across the product.
Work with product leadership to determine research needs, create research studies using the appropriate methodologies to meet those needs, and present results back to leadership
Create research projects from start to finish, to increase the LoL team's understanding of player motivations, pain points, opportunities for product improvements and other foundational insights
Conduct primary research including hypothesis generation, survey design, sampling method, fielding, data cleaning, analysis, and presentation of findings
Manage 3rd party research vendor projects, timelines, markets, budgets, and incorporating findings into actions that can be applied to our roadmap
Mentor more junior researchers and coaching product owners on research practices
8 or more years of relevant professional/academic research experience, with at least 4 or more years of professional research experience at a company
Applied experience executing both qualitative and quantitative research methodologies, such as conducting user interviews, playtests and usability tests, product surveys, A/B testing, and data analysis on large scale survey responses
2 or more years experience scoping, designing and executing advanced research methods such as Conjoint, MaxDiff
Applied experience with methods for data analysis of research datasets, such as clustering analysis (k-means or latent class), basic regressions, or similar
2 or more years doing research specifically in the games industry
Proficiency with statistical tools (SPSS, R, etc.)
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!
Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.