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Riot's People team exists to help Rioters make better decisions around its talent. We bring our expertise to all of those typical HR activities such as hiring, onboarding, development, diversity and inclusion, performance management, benefits, perks, compensation, big events, labor relations, off-boarding so that all Rioters can flourish.

As a Senior Benefits Analyst reporting to the Senior Director of Total Rewards, you will play a meaningful role in the health and retirement programs that our Rioters love. You'll configure and update our benefit systems to achieve harmony, and educate our sizable company by creating internal marketing and training. Individual Rioters will depend on your direct care for several benefit needs, and you'll review, and transmit their sensitive data with focus.

Responsibilities:

  • Oversee the administration of Riot's medical, dental, vision, life insurance, and disability programs in the US
  • Monitor ongoing carrier feeds and resolve any inconsistencies; review and approve vendor invoices for accuracy and payment; manage carrier discrepancy reports; and research and resolve escalated issues through third party vendors
  • Researches and responds to complex questions from participants and vendors regarding the plans, including eligibility, covered services and exclusions
  • Builds and maintains a strong working relationship with third party vendors and administrators; monitor and track service level agreements, performance and Rioter satisfaction
  • Assess and implement new programs, systems, or life-cycle events like Open Enrollment
  • Analyze patterns in and interpret data and claims to track performance and engagement across all benefit programs
  • Provide direct consultation, such as open enrollment support and orientation trainings, and act as an escalation point for Rioter benefit questions or concerns
  • Analyzes and interprets information; provide opinions and recommendations, and refer complex issues as appropriate
  • Develop educational materials & training for Riot's growing organization
  • Conduct periodic internal audits to ensure the integrity of benefits elections/enrollments and the accompanying payroll deductions across our HRIS system and vendor websites; update processes to address potential gaps
  • Ensure distribution of benefit notices and maintain benefit documents on internal shared drives
  • Ensure compliance with federal, state & local benefits regulations (like ERISA, HIPAA, COBRA and requirements under the ACA) and manage government reporting for these regulations

Required Qualifications: 

  • 5+ years of relevant benefits experience
  • Proficiency with benefits administration in a HRIS
  • Advanced level experience with Microsoft Excel (or Google Sheets) including formulas, pivot tables, charts and graphs
  • Customer service-oriented and comfortable delivering service to a variety of customers, from senior managers to entry-level talent
  • Excellent project management skills

Desired Qualifications:

  • Bachelor's degree in Human Resources, Insurance & Risk Management, or a comparable field
  • Familiarity with Workday HCM

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.