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As the Community Manager - Italy, you will report to the Italy Brand Manager and will be based in Barcelona. You will build a link with our community, ensuring that anything we ship embodies a Player-First mindset, managing programs and creating campaigns that are celebrated by our community of players. To achieve that, you'll surround yourself with outstanding partners and agencies to help you accomplish that mission.

Responsibilities

  • Be the local community ambassador, build direct lines of communication, conversations and engagement with players, ensuring they have a voice so that campaigns are adapted to their needs.
  • Support the regional and local Brand team to tailor and enhance all major game beats.
  • Guide the local strategy for direct-to-player communications in our games to create a consistent experience for Riot fans.
  • Monitor and report local player sentiment to help guide present and future campaign strategy.
  • Respond to the shifting needs of our community as they develop, raising emergent issues with the team and tackling them by developing projects.
  • Continue building and improving our existing Creator program.
  • Discover new creators within our community and build long lasting and productive relationships while maintaining the existing ones.
  • Work with teams and partners to bring holistic community-focused initiatives that are loved by our players.

Required qualifications

  • 2+ years of experience working in online communities, including digital marketing, influencer strategy, programs development and community activations execution.
  • Knowledge of community best practices, including communication strategies and partnerships with creators.
  • Experience in crisis management and sensitive communications.
  • Solid experience developing custom community activations.
  • It is required to have native italian, and an excellent level of english.
  • Passionate about more than one of our games (LoL, VALORANT, WR, TFT or LoR) and its respective game genres and connected to their communities, in-game language and most recent memes.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks 

We offer medical and dental plans that cover you, your spouse/domestic partner, and children. Life insurance, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with access to a company pension, provide travel allowance, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, access to a spectrum of wellbeing activities and a play fund so you can broaden and deepen your personal relationship with games.

 

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in gaming

 

Let's Thrive Together:

Because together we are better

It's our policy to provide equal employment opportunities for all applicants and members of Riot Games, Inc. We know that fresh and varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we’re excited to hear from you. Don’t be discouraged if you feel you don’t fully meet every single one of the requirements for a particular role, there’s always room for growth at Riot. If you spot a role that will make you want to jump out of bed in the morning, we are waiting to hear from you!