Senior Manager, Internal Communications Lead – Product

Riot’s Internal Comms team members endeavor to shape our internal environment by crafting communication plans and programs that celebrate Riot’s playful, informal, and passionate culture.

We strive to communicate with a balance of transparency and clarity that’s smart, well-crafted, and authentic. We cover everything vital to internal messaging and work across all teams to create a passionate and ongoing, lively two-way conversation between Riot and Rioters on the issues that matter most to players and to us. We love games and enjoy telling the emotionally resonant stories that connect us to players and our mission.

As the Head of Product Internal Communications & Product Team Internal Comms Lead, you’ll play a pivotal role in defining, aligning, and amplifying the stories of Riot’s product organization. This role will serve two primary functions:

Head of Product Internal Comms: You’ll develop and own the narrative arc for Riot’s product portfolio each year, connecting the dots between our product strategy, team milestones, and player impact. You’ll build, maintain, and own the overarching roadmap for all major product comms touchpoints, ensuring that communication across Riot’s product lines feels cohesive, timely, and resonant with our mission and culture.
Product Team Internal Comms Lead: You’ll lead all internal communications for a major product team, crafting and executing comms strategies that keep Rioters connected to the team’s progress, vision, and wins. You’ll be accountable for all team-wide and company-wide moments related to the product, ensuring that Rioters everywhere understand how the work of the team contributes to Riot’s broader goals, mission, and player experience.

This role is for a strong storyteller and systems thinker who can translate complex product strategy into emotionally resonant, clear, and actionable narratives for Rioters. You’ll partner closely with senior product and studio leadership, manage Riot’s internal comms product leads, and collaborate with external communications partners to ensure Riot’s product storytelling feels unified, inspiring, and authentic.

Responsibilities:

Narrative Development & Strategy

Build and drive the annual product communications narrative arc that connects Riot’s product strategy to our cultural and business priorities.
Partner closely with senior product leaders to define and articulate the stories that unite our portfolio across Riot.
Ensure communications for product milestones, launches, and updates are coordinated across the organization, connecting themes and timing into one cohesive comms roadmap.

Product Team Internal Communications Leadership

Serve as the primary comms lead for a major product team’s internal storytelling and team-wide communication moments.
Design and execute communications that help Rioters across Riot understand and celebrate the team’s vision, achievements, and player impact.
Lead all-hands, milestone moments, and company-wide product team updates, balancing transparency, clarity, and inspiration.

Cross-Functional Collaboration

Partner with other internal comms leads and external communications partners to align messaging and ensure Riot’s product storytelling remains cohesive and impactful.
Provide strategic guidance to product teams on how to communicate effectively across Rioters globally.
Develop frameworks, playbooks, and scalable approaches for product communication that can be adopted across teams.

Measurement & Optimization

Define success metrics for internal product communications; measure resonance, reach, and effectiveness of key communications initiatives.
Continuously evaluate and evolve communication approaches based on Rioter sentiment and organizational needs.

Leadership & Mentorship

Manage and mentor other product-focused internal comms leads, fostering growth, alignment, and excellence across the discipline.
Build strong partnerships with leaders across Riot to anticipate needs, manage expectations, and elevate storytelling quality.

Required Qualifications:

You’ve been working within the comms space serving internal and/or external audiences for at least eight years; ideally your experience indexes deep into communicating about organizational change.
Must have at least 8 years of message-crafting experience for global audiences.
Proven experience developing and executing large-scale internal communication strategies for complex organizations.
Experience managing and developing communications professionals, including coaching, performance development, and guiding comms teams through complex, fast-moving work.
Demonstrated success leading narrative strategy and communications planning across multiple business units or product lines.
Strong executive presence and ability to influence at the senior leadership level.
You have a broad comms toolkit that you use to master any communication task at hand.
You exercise great discretion as it relates to confidential and sensitive information.
You’re an excellent partner and know how to work cross functionally to get the job done.
You know how to measure the impact and resonance of your work.
You have a strong understanding of current trends in the internal comms space, with the experience to back it up.
You're tilt-proof, and can flexibly respond to sensitive situations in an assuring manner.

Desired Qualifications:

Experience leading communications for large-scale creative or product organizations.
Familiarity with product development lifecycles and game studio culture.
Comfortable navigating ambiguity and rapidly changing priorities with calm and confidence.
Passion for gaming and empathy for the player experience is a huge plus!

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.