Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
As a Product Manager focused on Player Support, you’ll lead passionate cross-functional teams to create innovative internal and external tools that unlock Riot’s ability to deliver player value. By leading engineers, you’ll drive development, smash through obstacles, and push projects across the finish-line. You’ll meet and exceed expectations by helping concept, deliver, enhance, and influence projects at every stage of production. You’ll do all of this in service of an ambitious transformation of Riot’s company infrastructure into a highly adaptable, efficient and effective machine that multiplies Riot’s ability to deliver player value.
You are (in order):
- #1 A core gamer: your passion for gaming can be felt in most of your big life decisions, from which computer to pick up to where you live (dat FiOS); you love games and take play seriously, and that’ll help you make player-focused decisions every day
- #2 A servant leader: You place the team’s and player’s interests above your own. You’re quick to spread out praise but hold yourself accountable for the failures. At the same time, you easily give negative and direct feedback to individuals on the team to help them improve.
- #3 A master problem solver: you take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically, sparking discussions as you work toward prioritizing and breaking down the steps to solutions
- #4 A seasoned leader: you’re battle tested and have already worn the mantle of leader several times; you’ve shipped a product from ideation to delivery. You’re focused on value and drive the right products in spite of resistance or obstacles.
- #5 Comfortable with ambiguity: when changes are made, you keep a cool head and fight on, even if you don’t have all the details; you’re comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate
- #6 Technically astute: you rapidly learn new skills, grasping complicated technical information that often leaves others lost, scared, and generally rocking in fetal position; whether it’s product, industry, or hard tech knowledge, you soak it up like a sponge to water that comes with a 300-page user manual
- #7 Goal oriented: you develop and actualize vision, mission, and strategy into a cohesive outcome through capable team management, tactical execution, and unrelenting focus on daily progress; you connect Rioter experience to broader vision and understand how to create products that Rioters will engage with and level up from
- Develop a deep systems understanding of how Riot Player Support operates, craft a vision for how technology can evolve it, and lead a team to make that transformation a reality
- Oversee multiple internal strategic Riot projects at once, helping set vision while prioritizing alignment for all levels of development, recruitment of new talent, and leadership for fellow Rioters
- Dive deep into the technical details when planning products. While you may not be able to do it yourself, you can keep up and ask important questions. If you don’t know what and array is, or get sweaty palms when writing the occasional SQL query, this job is probably not for you.
- Understand and defend technical decisions. You love reading about the latest areweoutofnamesyet.js framework or why RESTful APIs should contain hyperlinking. You can translate these concepts even to non-technical people.
Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.